Terms and Conditions

We invite and welcome visitors on www.riyatrip.com website. This aim of this Website is to assist customers to gather travel information, post reviews /opinions on their travel related experiences / issues, engage them in travel related forums so that they gather maximum information on the travel industry / countries/ cities around the world. By accessing or using riyatrip.com in any manner, it is considered that you have agreed to be bound by the Agreement, as if you had signed this agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. We suggest visitors of riyatrip.com to return to this page periodically to review the most current version of the Agreement. riyatrip.com reserves the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement  

All Online Payments that happen for any of the Products or Services booked on www.riyatrip.com are secure. Riya trip does not store the Credit / Debit or any other Payment Card details of any customer in the database or in any data backup system. Once you are ready to transact you are transferred directly to the Bank Website. The card details are captured on the Bank Website and not in Riya Trip Riya Trip takes no responsibility, in case of any misuse of Credit Card by whomsoever.

Riya Trip acts as an agent for its third party providers and distributors for all products and services purchased by you on this website. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the "Contract") by third party providers and/or distributors and/or where stated, Riya Trip, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this site on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable Indian or local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilise and/or possess such goods or services

Cancellation of Bookings and Cancellation Policy differs for each Product OR Service. When you make a booking, kindly view Terms & Conditions of each Product OR Service, which reflects the Cancellation, Refund with Booking Terms & Conditions. You can cancel the purchased product or service online on our Website - www.riyatrip.com . If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of Product or Service booked & purchased.

You can cancel the purchased product or service online on our Website - www.riyatrip.com . If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of Product or Service booked & purchased.

There may be full Cancellation penalty on the Products or services booked and purchased, which are Non-utilized or Cancelled after the Cancellation deadline mentioned in the Terms and Conditions, while making the purchase.

You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Riya Trip may charge cancellation or amendment fees in addition to those imposed by travel services providers.

Riya Trip reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Riya Trip shall refund to you all unutilized money collected from you for that purchase.

For Bookings and Purchases, which has already been paid by you, when cancelled, refunds will be made (based on the Refund Policy, mentioned in Terms and Conditions, while making the booking or at the time of Purchase). For Air ticket, it may take between 30 - 45 working days and for the Hotels it may take between 10 - 15 working days for the amount to get credited into your account. Refund policy may vary for every Product and Service

The preceding refund timeline is a guide for your reference only and shall not be binding upon Riya Trip  

Cancellation of Bookings and Cancellation Policy differs for each Product OR Service. When you make a booking, kindly view Terms & Conditions of each Product OR Service, which reflects the Cancellation, Refund with Booking Terms & Conditions. You can cancel the purchased product or service online on our Website - www.riyatrip.com . If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of Product or Service booked & purchased.

You can cancel the purchased product or service online on our Website - www.riyatrip.com . If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of Product or Service booked & purchased.

There may be full Cancellation penalty on the Products or services booked and purchased, which are Non-utilized or Cancelled after the Cancellation deadline mentioned in the Terms and Conditions, while making the purchase.

You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Riya Trip may charge cancellation or amendment fees in addition to those imposed by travel services providers.

Riya Trip reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Riya Trip shall refund to you all unutilized money collected from you for that purchase.

For Bookings and Purchases, which has already been paid by you, when cancelled, refunds will be made (based on the Refund Policy, mentioned in Terms and Conditions, while making the booking or at the time of Purchase). For Air ticket, it may take between 30 - 45 working days and for the Hotels it may take between 10 - 15 working days for the amount to get credited into your account. Refund policy may vary for every Product and Service

The preceding refund timeline is a guide for your reference only and shall not be binding upon Riya Trip

You agree that multiple duplicate bookings for the same traveller/s are not allowed and may result in damage and loss to Riya Trip, which you will bear in full.  

Products & Services statements on this Website are for general description purposes only and not all the Products or Services are available in every state or country. You can send us an enquiry by clicking our Contact us or Send Query section, we will provide you with the details regarding terms & conditions, exclusions, products and services applicable for you. Please note the Products and Services that can be booked and purchased on the Website

1. Hotels -When you make a Hotel booking on the website, kindly go through the fact sheet with terms and conditions carefully to ensure the amenities present in the hotel or the category of the hotel is as per your requirement. Riya Trip keeps updating the fact sheets with terms and conditions of the hotels, however it is dependent on the hotel to provide us with the updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and not necessarily is informed to us. In case of any disputes, Riya Trip shall not be held liable for any disruption in information

2. Sightseeing Tours - There is a choice of Seat in Coach (SIC) sightseeing and Private sightseeing tours. Seat in Coach tours / transfers may have a waiting time at the airport / hotels. Seat In Coach tours are as per the fixed timings and does not allow you to stop at any site of interest to you, which are not a Part of the Program, as Seat in Coach tours are fixed with a Schedule. You have to make a choice according to your requirement and budget. Entrance Fees at the monuments or places of Interest are not included in the Sightseeing tours unless and until specified.

3. Airlines - There is a choice to book low cost airlines and full service airlines options. Low Cost Airlines do not have all the services on board in the flight, so kindly choose the airlines carefully and please read the terms & conditions / cancellation Policy before making any purchase of the airlines ticket. There are paper tickets / e-tickets that will be issued to you and both are valid to travel by the airlines. With E-tickets, there is a mandatory requirement of Original identity Photo Card for you to carry and show at the check-in counter of the Airport. Riya Trip is only an Intermediary party and hence takes no responsibility in case of any delay, change in route or cancellation in the flight due to any reasons.

4. Holidays - Kindly read the Terms & conditions with the Inclusions, Package Itinerary and other details before making any purchase of the Holiday Packages. In case if the Package is not as per your requirement or suits your needs, we can also customize the same for you. Kindly click on the Send Query of the Website with all the details like Hotel Category, No. of Nights, no. of pax, destinations would like to visit, etc and our Customer Care team will get back to you with the Package

5. Car Rental (Self drive or Chauffeur drive) - - Please read the Terms & conditions before making any purchase of this service. Riya TRip takes no responsibility in case of any break down of the car or the quality of car is not up to the level and delays due to bad traffic conditions, any penalty due to speed by the driver or by yourself, etc.

6. Travel Insurance - - Riya Trip strongly recommends insurance cover and safety for all the traveller/s travelling domestic or outside the Country. Traveller/s can purchase the travel Insurance on the Website. Please read the terms and conditions given by the Insurance Provider before issuing the same. Riya Trip takes no responsibility and liability on the claims and disputes whatsoever as mentioned by the Insurance Provider.  

1. Hotels - When a Hotel booking is made and purchased on the Website, it gives an instant confirmation after the Payment is made completely and you will receive the hotel confirmation voucher in your mentioned email id. Voucher give details about the Hotel Address, Telephone number, Hotel Confirmation number, Meal Plan, Payment details, Supplier details, other relevant important information etc. Voucher is to be given to the Hotel at the Check-in counter.
2. Sightseeing Tours -When a sightseeing tour is booked and purchased online, an Instant confirmation voucher is issued and you will receive the same in your mentioned email id after the Payment is made completely. Voucher gives details about the pick-up time, pick-up point, date of the sightseeing tour, supplier details, Payment details, other relevant important information etc. There is a choice of Seat in Coach (SIC) sightseeing and Private sightseeing tours. Seat in Coach tours / transfers may have waiting time at the airport / hotels.
3. Airlines
E-tickets - An E-ticket is a paperless electronic document with a unique confirmation number given to passengers in place of Paper ticket. Passengers are required to produce the unique confirmation number print-out at the airlines check-in counter to get the boarding pass.
How to receive an E-ticket? After the complete Payment is made online via credit / debit or any other Payment Card, your e-ticket details will be mailed to you at your email address mentioned at the time of making the Purchase. In case if you don't have an email address, the details will be given to you over the phone or you can come to pick up your e ticket from our office or directly from the airlines counter at the airport by giving them the unique confirmation number - PNR
Paper Tickets - Some of the airlines are still issuing Paper tickets. You will receive the booking confirmation number immediately after you have made full Payment online. All the paper tickets will be dispatched to the delivery address mentioned at the time of making the Purchase. It takes 3 working days to receive the Paper ticket at your address from the day of making the purchase. Riya Trip would not be responsible in case if the customer is not present at the address at the time of delivery.

4. Holidays - Holiday Packages takes minimum 24 Hours in getting the Confirmation, once the Payment is made online on the Website, our customer care team will get in touch with you and will mail you the confirmation vouchers along with the day to day program at the email address mentioned by you at the time of making the Purchase or in case if there is no email ID, vouchers will be delivered at your address within 3 working days at no additional cost. Riya Trip would not be responsible in case if the customer is not present at the address at the time of delivery.

5. Rail and Cruises - When a Rail or Cruise booking is made and purchased on the Website, it gives an instant confirmation after the Payment is made completely and you will receive the rail confirmation ticket or Cruise voucher in your email id mentioned at the time of making the purchase . If you don't have an email Id, you can call our Customer Care team and can get the same collected from our Office or it can also be delivered at your doorstep at an additional cost.

6. Car Rental (Self drive or Chauffeur drive) - It takes minimum 4 - 5 Hours for the Car rental confirmation. Once the Payment is made online, our customer care team will get in touch with you and give you the confirmation details over the phone and will also email you the confirmation voucher.

7. Travel Insurance - Travel Insurance Policy will be issued and mailed to you instantly at an email Id given at the time of making the purchase. In case if you don't have an email Id, you can get the details from our Customer Care Team and same can be collected from our Office or can be delivered at your doorstep at an additional cost.  

You may be bound by terms and conditions imposed by the travel service providers for whom Riya Trip acts as an agent including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car rental companies, hotels, vacation rentals, etc.

Riya Trip is not liable for any claims against non-fulfilment or unsatisfactory fulfilment of products and services purchased on your behalf by Riya Trip from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car rental companies, insurance companies, and other entities. Sometimes, Hotels, when they are in a overbooking situation, they move the booked Passengers to some other Hotel and also with the airlines and other service providers may overbook passengers on their flights or re-schedule flight times, in such incidents Riya Trip takes no responsibility and should not be liable for any looses, damages that may take place due to the above situation  

Some of the Products and Services have special governing Terms & Conditions, which shall apply in addition to the Terms and Conditions mentioned separately for each product and service. It is important that you read the obtain the information related to these specific Products and Services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions for specific products and services shall include terms and conditions found on your screens and when using any part of this website.  

1. Information/ experience posted by you on Riya Trip is true, accurate, current and complete and it is not a biased opinion for any reason due to personal enmity

2. If you have a HB account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you.

3. You must be 13 years of age or older in order to register for an account and contribute to our website. HB does not knowingly collect the information of anyone under the age of 13. HB retain sole right and has sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not restricted to, for violation of this Agreement.  

The content and information related to messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material on this website, as well as the infrastructure used to provide such content and information, becomes proprietary rights of riya Bags. You agree that the information posted by you is true and complete to your knowledge and is not biased. You also agree not to:

Use this Website or its contents for any commercial purpose;

Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission;

Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

Deep-link to any portion of this Website for any purpose without our express written permission; or

"Frame", "Mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by riya trip in connection with the Website or the services

 

Riya Trip aim is to update travelers by real time experiences of other travelers. We are thankful to our visitors for writing their experiences on this site. Please be informed that after posting content on this Website by any way, including any review, questions, comments, suggestions, ideas etc., you grant Riya Trip and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media and (b) use the name that you submit in connection with such submissions. You acknowledge that riya trip Bags may choose to provide attribution of your comments or reviews at our discretion. You further grant Riya Trip the right to pursue at law any person or entity that violates your or Riya Trip rights in the Submissions by a breach of this Agreement. You also acknowledge and agree that all Content Submitted / posted on the website by you are non-confidential and non-proprietary once it is posted. Riya Trip has just provided interactive areas on the site as a platform for discussions but at the same time all the visitors of Riya Trip are solely responsible for use of interactive areas of the site and are using at their own risk

All the visitors and user of www.riyatrip.com undertakes not to place / upload / transmit, store, create

1. Any message, data, information, content , music, sound, photos, graphics, code or any other material that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable; 

2. Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law 

3. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; 

4. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Riya Trip; 

5. Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations; 

6. Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers; 

7. Viruses, corrupted data or other harmful, disruptive or destructive files; 

8. Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or 

9. Content or links to content that, in the sole judgment of Riya Trip, (a) violates the previous subsections herein, (b) is objectionable, (c) which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or (d) which may expose Riya Trip or its affiliates or its users to any harm or liability of any type. 

riya trip takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any visitors / third party, or for any loss or damage thereto, nor is Riya Trip liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. 

Riya trip has just provided an interactive platform and is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area. 

Riya Trip reserves the sole right to remove, screen or edit without notice any Content posted or stored on the Site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Site at your sole cost and expense. 

If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by Riya trip or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release riya trip , and its licensees, successors and assigns, from any claims that you could otherwise assert against Riya Trip by virtue of any such moral rights. Any use of the Interactive Areas or other portions of the Site in violation of the foregoing violates these Site Terms and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Riya Trip systems and customers, or to ensure the integrity and operation of riya trip business and systems, riya trip  may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted Content. riya trip may right to disclose any such information shall take precedence over any terms of Riya Trip Privacy Policy. riya trip suggest to all its visitors and users of the site / passengers to investigate and whether review / content placed is correct or just an opinion. riya trip will not be responsible for any wrong information placed on the site IS NOT ACCOUNTABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.